Privacy Policy

god55 ("we", "us", "our", "the Platform") operates the online casino and sports betting website accessible at https://god55.casa. We are committed to protecting the privacy and personal data of every individual who visits, registers, or transacts on our platform ("you", "the Player", "the User").

This Privacy Policy ("Policy") sets out the basis on which personal data collected from you — or provided by you — will be processed by god55. It describes the categories of data we collect, the purposes for which we use that data, how we store and protect it, the circumstances under which we may share it, and the rights you hold in respect of your personal information.

This Policy applies to all users of the god55 platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia, as well as users accessing the platform from other locations. By registering an account or continuing to use the god55 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

For clarity and consistency throughout this Policy, the following terms carry the meanings defined below:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, identification number, payment details, and IP address.
• "Processing" — Any operation performed on Personal Data, including collection, recording, storage, use, transmission, disclosure, or deletion.
• "Data Controller" — god55, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" — A third-party service provider that processes Personal Data on behalf of god55 and under our documented instructions.
• "Consent" — A freely given, specific, informed, and unambiguous indication of agreement by the data subject to the processing of their Personal Data.
• "Cookies" — Small text files placed on your device by the Platform to store preference and session information.
• "KYC Data" — Identity and age verification documentation collected as part of the Know Your Customer compliance process, including government-issued identification and proof of address.
• "Sensitive Data" — A subset of Personal Data warranting heightened protection, including financial account information, identification document data, and self-exclusion status.

god55 collects Personal Data across several categories, depending on how you interact with the platform. The following table summarises the primary data categories we process:

We do not intentionally collect Sensitive Data beyond what is strictly necessary for identity verification, anti-money laundering compliance, and responsible gambling purposes.

god55 collects Personal Data through the following primary channels:

4.1 Direct Interactions. You provide Personal Data directly to us when you register an Account, complete the KYC verification process, make a deposit or withdrawal, contact our support team via live chat or email, submit feedback, or respond to a survey or promotion.

4.2 Automated Technical Collection. When you access the god55 platform, our servers and analytics systems automatically collect Technical Data and Usage Data. This includes your IP address, browser configuration, device type, referral URL, and a record of pages and features accessed. This data is collected through server logs, analytics tools, and session tracking mechanisms.

4.3 Cookies and Similar Technologies. The Platform uses cookies, web beacons, and local storage to maintain your login session, store preferences, and gather aggregate usage statistics. Further detail is provided in Section 8 of this Policy.

4.4 Third-Party Sources. In limited circumstances, god55 may receive Personal Data about you from third-party sources, including:

• Payment processors and financial institutions facilitating your transactions (e.g., Maybank, CIMB, Public Bank, Touch 'n Go eWallet, GrabPay, Boost, DuitNow, FPX);
• Identity verification and fraud prevention service providers used during KYC processing;
• Publicly available sources used to screen for sanctions, politically exposed person (PEP) status, or adverse media relevant to anti-money laundering obligations.

god55 uses the Personal Data we collect for the following purposes:

• Account Management: Creating, maintaining, and administering your player account, including authentication, password recovery, and account settings management.
• Service Delivery: Processing deposits and withdrawals in MYR, enabling game play, settling wagers, and delivering the full range of platform services to you.
• Identity and Age Verification: Verifying that you are aged 21 or above and meet account eligibility requirements, and preventing underage access to the platform.
• Regulatory Compliance: Fulfilling our obligations under applicable anti-money laundering (AML) and counter-terrorist financing (CTF) frameworks, including transaction monitoring and sanctions screening.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, account abuse, bonus abuse, unauthorised access, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible Gambling: Operating responsible gambling tools including deposit limits, self-exclusion, and reality checks; monitoring for indicators of problem gambling behaviour; and facilitating referrals to support resources where appropriate.
• Customer Support: Responding to your queries, complaints, and support requests across live chat, email, and other communication channels.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: Analysing aggregated usage data to improve the design, performance, and content of the god55 platform.
• Legal Obligations: Complying with applicable legal orders, court decisions, or regulatory requests from competent authorities.

god55 processes your Personal Data on the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and god55 — namely, the provision of online casino and sports betting services under our Terms and Conditions. This covers account management, transaction processing, and service delivery.
• Legal Obligation: Processing is required for compliance with applicable legal and regulatory obligations, including KYC, AML/CTF monitoring, and responses to lawful authority requests.
• Legitimate Interests: Processing is based on our legitimate business interests where these are not overridden by your fundamental rights and freedoms. This includes fraud detection, platform security, abuse prevention, and aggregate analytics for service improvement.
• Consent: Where we rely on your consent as the basis for processing — primarily for marketing communications and non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

god55 does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We may share your data with the following categories of recipients, strictly as necessary:

7.1 Payment Service Providers. To process your deposits and withdrawals, we share transaction-relevant data with our payment processing partners, including banks (Maybank, CIMB, Public Bank, Hong Leong) and e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX). These providers process your data only as instructed by god55 and are bound by confidentiality and data protection obligations.

7.2 Identity Verification Providers. KYC documents and related identity data are shared with our approved third-party identity verification and fraud screening service providers for the purpose of completing the verification process. These providers operate under documented data processing agreements.

7.3 Technology and Infrastructure Providers. Certain platform functions — including cloud hosting, customer support software, live chat systems, and analytics tools — are operated by third-party technology providers who may process your data on our behalf. All such providers are contractually bound to process data only as directed by god55.

7.4 Regulatory and Legal Authorities. god55 may disclose your Personal Data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where required to do so by law or in response to a valid legal order. Where permitted, we will endeavour to notify you of such disclosures.

7.5 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of god55's business, your Personal Data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

The god55 platform uses cookies and similar technologies to operate core functionality, maintain security, and understand how the platform is used. The following categories of cookies are in use:

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent the platform from functioning correctly. Disabling functional cookies may affect your ability to retain preferences between sessions.

god55 does not permit third-party advertising networks to place cookies on our platform for the purpose of building advertising profiles of our users.

god55 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations. The following retention principles apply:

• Active Accounts: Personal Data is retained for the full duration of your Account's active status plus a minimum post-closure retention period required for legal and regulatory compliance.
• KYC and Identity Records: Identity verification documents and associated records are retained for a minimum of five years following account closure, consistent with international AML/CTF standards.
• Transaction Records: Financial transaction histories, including MYR deposit and withdrawal records, are retained for a minimum of five years following each transaction date.
• Support Communications: Customer support correspondence is retained for up to three years following the closure of the relevant support ticket or enquiry.
• Marketing Consent Records: Records of your marketing opt-in consent and any subsequent opt-out instructions are retained for as long as they remain relevant to any potential compliance query.
• Technical and Usage Logs: Server logs and session data are typically retained for up to 12 months in aggregate, except where longer retention is required for security investigation purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual.

god55 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security practices include:

• Encryption in Transit: All data transmitted between your device and the god55 platform is encrypted using TLS (Transport Layer Security) protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encryption at Rest: Sensitive data stored in our databases, including KYC documents and financial records, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to Personal Data within god55's systems is restricted to authorised personnel on a role-based, need-to-know basis. All access events are logged and subject to periodic audit.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts as an additional layer of protection against unauthorised access.
• Regular Security Assessments: god55 conducts periodic internal reviews and engages qualified third parties to perform security assessments, vulnerability scans, and penetration testing of platform systems.
• Incident Response: god55 maintains a documented data breach response procedure. In the event of a security incident that affects your Personal Data, we will notify affected individuals within a reasonable timeframe where required.

Subject to applicable law and certain limited exceptions (including where data must be retained for regulatory compliance purposes), you hold the following rights in respect of your Personal Data held by god55:

To exercise any of the above rights, please contact us at [email protected] (plain text — not a clickable link). We will respond to verified requests within 30 calendar days. We may need to verify your identity before processing certain requests to ensure we do not disclose or modify data belonging to a third party.

The god55 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain Personal Data from any individual under the age of 21.

If god55 discovers that Personal Data belonging to a person under the age of 21 has been collected — whether through misrepresentation during registration or any other means — we will take immediate steps to suspend the relevant account, delete the associated Personal Data, and, where applicable, forfeit any associated funds in accordance with our Terms and Conditions.

If you believe that a minor has registered an Account on the god55 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

god55 operates under international online gaming licensing, and our platform infrastructure, service providers, and Data Processors may be located in jurisdictions outside Malaysia. As a result, your Personal Data may be transferred to, stored in, and processed in countries other than your country of residence.

Where such international transfers occur, god55 takes steps to ensure that your Personal Data is afforded an equivalent level of protection regardless of where it is processed. These steps may include:

• Entering into contractual agreements with Data Processors that incorporate binding data protection obligations;
• Transferring data only to service providers located in jurisdictions that maintain adequate data protection standards;
• Applying technical measures, including encryption and access controls, to protect data during and after transfer.

By using the god55 platform, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside Malaysia as described in this Policy, subject to the safeguards outlined above.

god55 reserves the right to modify this Privacy Policy at any time. Amendments will take effect immediately upon publication of the revised Policy on the Platform. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Where changes are material — such as a change in the categories of data collected, a new purpose for processing, or a significant change in data sharing practices — god55 will endeavour to provide advance notice via email to registered players or through a prominent notice on the Platform prior to the change taking effect.

Your continued use of the god55 platform following the publication of an amended Privacy Policy constitutes your acknowledgement and acceptance of the revised terms. If you do not agree with the amended Policy, you should cease using the platform and contact support to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way god55 handles your Personal Data, please contact us through the following channels. All privacy-related enquiries are handled by our support team with appropriate confidentiality:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Platform
• Support Languages: Bahasa Melayu, Mandarin Chinese, and English
• Response Target: Privacy enquiries and data subject rights requests are acknowledged within 48 hours and substantively addressed within 30 calendar days

For information on our account rules and wagering policies, please refer to our Terms & Conditions. For responsible gambling support resources and self-exclusion options, please visit our Responsible Gambling page.